Refund policy

30-Day Return Policy

We offer a 30-day return policy. You have 30 days after receiving your order to request a return.

To be eligible for a return, items must be unused, in their original condition and packaging, with proof of purchase.

To request a return, please contact us at tinkiigo@outlook.com. If your return is approved, we’ll provide return instructions and the appropriate return address.

Please do not send items back without contacting us first.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at tinkiigo@outlook.com.

Please include your order number and clear photos or videos of the issue. If confirmed, we’ll arrange an appropriate replacement, return, or refund.

Non-Returnable Items

The following items generally cannot be returned:

• Customized or personalized products
• Made-to-order items
• Used, modified, or damaged items
• Items missing original packaging or accessories
• Gift cards

Customized or personalized items may only be eligible for a return or refund if they are defective, damaged, incorrect, or otherwise required by applicable law.

Exchanges

If you would like a different item, please contact us first. Once your return is approved, you may place a new order for the replacement product.

Return Shipping

Customers are responsible for return shipping costs for returns due to personal preference or ordering the wrong item.

If an item is defective, damaged in transit, or incorrect due to our error, we will provide appropriate return or replacement instructions.

Original shipping charges are generally non-refundable unless required by law or the issue was caused by us.

Refunds

Once we receive and inspect your return, we’ll notify you of the refund status.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

If more than 10 business days have passed after your refund was issued, please contact us at tinkiigo@outlook.com.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible.

We cannot guarantee changes or cancellations once an order has entered processing, production, customization, or shipment.

Customized or made-to-order products may not be cancelled once production has started.

International Returns

For international orders, customers may be responsible for return shipping costs, customs duties, taxes, or other return-related fees unless otherwise required by law.

Please contact us before returning any international order.

Contact

For return or refund questions:

TINKII GO
Email: tinkiigo@outlook.com