Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at aimidi.ltd@outlook.com.

If your return is accepted, we will provide you with return instructions and the appropriate return address. Items sent back to us without first requesting and receiving return authorization will not be accepted.

Please do not send returns to the original shipping address unless instructed by us.

You can always contact us with any return questions at aimidi.ltd@outlook.com.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item.

Please provide your order number and clear photos or videos showing the issue so that we can evaluate the problem and provide an appropriate solution.

If the issue is confirmed to be caused by a product defect, shipping damage, or an incorrect item being sent, we will work with you to arrange a replacement, return, or refund as appropriate.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Customized or personalized products
• Products made specifically according to customer requirements
• Items that have been used, modified, damaged, or altered after delivery
• Items returned without their original packaging or included accessories
• Gift cards

For customized, personalized, OEM, private-label, or made-to-order products, returns or refunds are generally not accepted after production has been approved, unless the product is defective, does not match the confirmed specifications, or a return or refund is required by applicable law.

Please contact us before placing an order if you have questions about whether a specific item is eligible for return.

Exchanges

The fastest way to receive a different product is to contact us first and request a return.

Once the return is approved, you may place a new order for the replacement item.

If you received a defective, damaged, or incorrect product, please contact us before placing a replacement order so we can review the issue.

Return Shipping

Customers are responsible for return shipping costs for returns due to personal preference, ordering the wrong item, or other non-defective reasons.

If the return is due to a confirmed product defect, shipping damage, or an incorrect item sent by us, we will provide appropriate return or replacement instructions.

Original shipping charges are non-refundable unless required by applicable law or the return is caused by an error on our part.

We recommend using a trackable shipping service for approved returns. NexVolt Lab is not responsible for return packages lost or damaged during return shipping when the shipping method is arranged by the customer.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

If more than 10 business days have passed since we issued your refund and you have not received it, please contact us at aimidi.ltd@outlook.com.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible at aimidi.ltd@outlook.com.

We will try our best to accommodate your request, but we cannot guarantee cancellations or changes after an order has entered processing, customization, production, or shipment.

Customized, OEM, private-label, or made-to-order products may not be cancelled once production has started or the design has been approved, except where otherwise required by applicable law.

International Returns

For international orders, customers are responsible for any return shipping costs, customs duties, taxes, brokerage fees, or other charges associated with returning a non-defective product, unless otherwise required by applicable law.

Please contact us before returning any international order so we can provide the correct return instructions.

Statutory Rights

Nothing in this Return and Refund Policy is intended to limit or exclude any rights or remedies that customers may have under applicable consumer protection laws.

Where applicable law provides greater rights than this policy, those legal rights will apply.

Contact

For questions regarding returns or refunds, please contact:

NexVolt Lab
Email: aimidi.ltd@outlook.com